In order to diagnose your problem, we need information from your Thermo-Calc program.
Your site number can also be found in the license information as well as on an invoice or any correspondence from Thermo-Calc.
To access the basic license and diagnostic information:
To determine the type of installation, you can search the Help in Thermo-Calc (Help>Online Help) or you can look at the installation guide in the license and installation types section.