Before contacting support, have you searched the Help to try and find an answer to your question? From the main menu in Thermo-Calc, select Help>Online Help. Otherwise, please use this form to submit information to firstname.lastname@example.org.
You can also contact your local agent directly in some countries.
Some important things you can do to help us respond more quickly are as follows.
- For potential licensing and installation problems, go to our license and installation information page and gather this information from within Thermo-Calc.
- For support with TC-Python, run the diagnostic script included on our TC-Python page and paste it in the dialogue box in the form below.
- Your site number can be found in the license information, on an invoice or any correspondence from Thermo-Calc.
- For calculation, software and database-related queries, it is important that we can reproduce the problem. Attaching a macro or project file to this form can be very helpful.
- Take a screen shot of an error message or copy it from the Event Log.
- Include as much detail as possible and check our roadmap for a list of supported operating systems and software versions.