Maintenance and Support

Software licenses come with a free 12 month Maintenance & Support Subscription, starting from the time of purchase. This secures your access to our dedicated support team and allows you to maximise the value of your investment.

Benefits of the Maintenance & Support Subscription include:

  • Technical support via email provided by our dedicated support staff and backed by our team of software and database developers.
  • Installation support and generation of new license files as required, e.g. in the event of a change of computer.
  • Free upgrades to any new versions of your licensed software products covered by maintenance and support which are released during the period for which your subscription is valid.
  • Additional discounts for upgrading databases beyond those offered to customers who do not have a valid maintenance and support subscription.
  • Ability to re-download the most current installation files, should you lose your installation media or files.
  • Additional discounts for training and user group meetings, etc.

After the initial 12 month period, you will be offered the opportunity to continue your subscription for a fee. Renewal of your Maintenance & Support subscription is optional, but strongly encouraged, as this protects your investment through the above listed benefits.

Note that the Maintenance & Support Subscription applies only to software licenses and that databases are not covered by this.

Please also find the General Terms for Software Maintenance and Support.