Benefits of the Maintenance & Support Subscription include:
- Technical support via email provided by our dedicated support staff and backed by our team of software and database developers.
- Installation support and generation of new license files as required, e.g. in the event of a change of computer.
- Free upgrades to any new versions of your licensed software products covered by maintenance and support which are released during the period for which your subscription is valid.
- Additional discounts for upgrading databases beyond those offered to customers who do not have a valid maintenance and support subscription.
- Ability to re-download the most current installation files, should you lose your installation media or files.
- Additional discounts for training and user group meetings, etc.
After the initial 12 month period, you will be offered the opportunity to continue your subscription for a fee. Renewal of your Maintenance & Support subscription is optional, but strongly encouraged, as this protects your investment through the above listed benefits.
Note that the Maintenance & Support Subscription applies only to software licenses and that databases are not covered by this.
Please also find the General Terms for Software Maintenance and Support.