Request support

In the event you have difficulties properly installing the software, experience problems which are related to our license enforcement solution or have technical questions related to the use of our software, our experienced support team is here to assist you.

In order for us to be able to provide you with efficient support and help resolve your problem as fast as possible, we request that you supply the following information in the e-mail together with your error report:

  1. State clearly in the e-mail subject the nature of your problem.
  2. Run the Diagnostic tool.
  3. Enclose and send us the file which is generated by the Diagnostic tool.
  4. Include as much detail as possible about the problem, e.g. steps taken or how to reproduce it, error messages displayed, etc.
  5. State version numbers on both software and databases if it’s a computational problem.
  6. Provide contact information including your name, organisation, phone number and e-mail.

You are of course most welcome to call us if you are experiencing any kind of problem, but many times an e-mail is more practical due to the fact that most problems typically need supplementary information in order to be resolved. 

Contact information to our support team:
E-mail: support@thermocalc.com
​Phone: +46 8 410 578 10